About this policy
This Privacy Policy explains how VCare Management Software Ltd (“VCare”, “we”, “us” or “our”) collects, uses and protects personal data through the VCare Ireland website.
This policy was last updated 27/10/26.
It applies to information you provide through this website, including contact forms, demo requests, newsletter sign-ups and other enquiries. It does not cover personal data entered into or managed through the VCare software. That information is handled under the relevant customer agreements and data-protection arrangements.
Our website is not intended for submitting residents’ health information or other sensitive personal data. Please do not include this information in website forms or enquiries.
Information we collect
We may collect personal data that you choose to provide, such as your name, organisation, email address, phone number and the details of your enquiry.
We may also collect technical information when you use our website, such as your IP address, browser and device details, pages visited, the website that referred you to us, and information about how you interact with the site. Cookies and similar technologies may also collect information about your use of the website.
If a form asks for required information, not providing it may mean we cannot respond to your request.
How we use your information
We use personal data to respond to enquiries and demo requests, provide communications you have requested, manage and improve our website, understand how visitors use it, and protect our website and business systems.
When you request a demo, we use your information to take steps at your request before a possible agreement. For general enquiries and website administration, we rely on our legitimate interests in responding to people and operating our website. We send marketing communications where you have agreed to receive them, and we use non-essential cookies where you have given consent. We may also use information where necessary to meet a legal obligation.
We will not sell or rent your personal data. You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.
Who may access your information
Access to personal data is limited to authorised VCare staff and related VCare companies where access is needed for legitimate business purposes.
Personal data collected through our website may also be accessed by trusted service providers where necessary to provide services to us. These may include website developers, hosting providers, CRM providers, email and marketing providers, analytics providers and technical support contractors. We take steps to ensure that providers protect the information and use it only as needed to provide their services.
VCare International Ltd in New Zealand may access information where needed to support VCare’s business. The European Commission currently recognises New Zealand as providing an adequate level of data protection. If personal data is transferred to another country that does not have an adequacy decision, we use a transfer safeguard required under GDPR.
We may also disclose personal data where required by law.
Cookies and analytics
Our website may use cookies and similar technologies to support website functions, understand how visitors use the site and assess the performance of our communications or advertising.
We ask for consent before using non-essential cookies or tracking technologies where required. You can manage your cookie choices through the controls on our website, or manage or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
See our Cookie Policy for more information.
How we store and protect your information
Personal data collected through our website, including contact forms and enquiries, may be stored in our CRM system and other business systems.
We take reasonable steps to protect personal data against loss, unauthorised access, use, alteration or disclosure. Access is limited to authorised staff and trusted service providers where it is needed for their work.
We keep personal data only for as long as it is needed for the purpose it was collected, to meet legal or business requirements, or to resolve a matter. When it is no longer needed, we take reasonable steps to securely delete or anonymise it.
Your privacy rights
Under GDPR, you can ask for access to personal data we hold about you and request that we correct it if it is inaccurate. Depending on the circumstances, you may also be able to request that we delete or restrict its use, object to certain uses, or receive a copy in a portable format. You can withdraw your consent at any time where we rely on consent.
To make a request, email [email protected] with the subject line Data Protection Request. We may need to confirm your identity before responding.
You can also complain to Ireland’s Data Protection Commission at dataprotection.ie.
Links to other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices or content. Please read the privacy policy of any external website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page, with the latest update date shown at the top.
Contact us
For questions about this Privacy Policy or how we handle personal data, contact:
VCare Management Software Ltd
Level One, Liosban Business Park
Tuam Road, Galway
Ireland
Email: [email protected]
Phone: 091 336565